Here you will find our Academy Complaints Policy and Procedure.

Raising Concerns and Resolving Complaints:

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From time to time parents and others connected with the school may become aware of matters that cause them concern.  To encourage resolution of these matters, we follow the Holy Family Catholic Multi Academy Company’s Complaints Policy and Procedure.

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It is devised with the intention that it will:

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• Usually be possible to resolve problems by informal means

• Be simple to use and understand

• Be non-adversarial

• Provide confidentiality

• Allow problems to be handled swiftly through the correct procedure

• Address all the points at issue

• Inform future practice so that the problem is unlikely to recur.